I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
‚óą Domestic Shipping
- USPS Domestic Standard: 3 - 7 Days
- FedEx 2-Day Express Domestic: 1 - 2 Days
‚óą International Shipping
- USPS First Class Int'l: 14 - 28 Days
- USPS Priority Mail Int'l: 6 - 14 Days
- FedEx International Priority: 3 - 5 Days
Since every country has a different import tax rate, we are not able to estimate the actual amount for it.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Since most items are the 'made to order', please note that it may take up to 3 - 10 business days for items to be ready for shipping. However, most of the orders will be shipped within a week.
If you need to receive your order by the specific date, please contact us by Etsy convo beforehand. We will rush an order to make sure it arrives on time. We may ask you to purchase the expedited shipping method to ensure timely delivery.
Rush orders are not refundable.
You can return your item within 14 days. If you are not satisfied with your purchase, please contact us within 7 days of receiving your item with your refund request. Then you have 7 more days for preparing the return shipping.
The following items can't be returned or exchanged.
- Custom or personalized orders
- Layaway payment plan orders
- Rush orders
- Platinum jewelry orders
All items will have 12 months warranty.
Please contact us if your item is broken outside the warranty period. We will fix your jewelry with a minimum fee.
We can adjust most items to fit your sizing preferences. Most items can be made to any size and length. Please leave a note at checkout or contact us via Etsy conversation.
Even after purchasing the item, you can still ask us to adjust the size or length. Additional fees may apply.
Since most products are handmade and made in our workroom, you can ask us any form of personalization. You can choose from Rose Gold, Yellow Gold or White Gold. Also 10k, 14k and 18k gold are available for most of the items. Your own design is welcome too.
Custom orders are not refundable.
Most items are packed in the high-quality jewelry box.
The gift message is available. Please let us know what to write by leaving us a note at checkout.
the purchase with the payment plan cannot be refunded or exchanged.
Sure, we can do your wholesale orders!
We run our own factory so we can provide you the best product at very competitive prices.
Please contact us by email, email@example.com for more details.
Please contact us within 24 hours of placing the order if you want to cancel the order. A 10% cancellation fee of the item amount will be applied for any cancellation request after 24 hours.
Mar 20, 2021
Feb 24, 2021
Do not trust this store for quality products and service! I ordered a ring with a diamond but what arrived was dented with a major scratch. In addition, I requested a mod to the setting for the diamond. I asked the seller in chat and they confirmed it was easy. The ring came without any mod and the seller never told me why they ignored my request. The support I talked to was not helpful when dealing with my issues and did not initially acknowledge their mistake with the setting. She addressed most of my questions with PR speak like she was following a template. She showed no interest to help right this. When I pushed to have compensation, they offered 20% off w/ replacement, but that became 5% because the ring I bought is on a 15% off 'sale'. I opted for a full refund instead of dealing with this company further. Ridiculous!
Jan 9, 2021
Jul 18, 2018
Very good communication, was able to change my ring half a size with ease. It shipped exactly on the estimated delivery date. I'm so happy with the quality and overall look of the ring!
Feb 21, 2018
The shipping was incredibly fast. The ring is absolutely beautiful and simple. My boyfriend and I love it so much!