I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
◈ Domestic Shipping
- USPS Domestic Standard: 3 - 7 Days
- FedEx 2-Day Express Domestic: 1 - 2 Days
◈ International Shipping
- USPS First Class Int'l: 14 - 28 Days
- USPS Priority Mail Int'l: 6 - 14 Days
- FedEx International Priority: 3 - 5 Days
Since every country has a different import tax rate, we are not able to estimate the actual amount for it.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Since most items are the 'made to order', please note that it may take up to 3 - 10 business days for items to be ready for shipping. However, most of the orders will be shipped within a week.
If you need to receive your order by the specific date, please contact us by Etsy convo beforehand. We will rush an order to make sure it arrives on time. We may ask you to purchase the expedited shipping method to ensure timely delivery.
Rush orders are not refundable.
You can return your item within 14 days. If you are not satisfied with your purchase, please contact us within 7 days of receiving your item with your refund request. Then you have 7 more days for preparing the return shipping.
The following items can't be returned or exchanged.
- Custom or personalized orders
- Layaway payment plan orders
- Rush orders
- Platinum jewelry orders
All items will have 12 months warranty.
Please contact us if your item is broken outside the warranty period. We will fix your jewelry with a minimum fee.
We can adjust most items to fit your sizing preferences. Most items can be made to any size and length. Please leave a note at checkout or contact us via Etsy conversation.
Even after purchasing the item, you can still ask us to adjust the size or length. Additional fees may apply.
Since most products are handmade and made in our workroom, you can ask us any form of personalization. You can choose from Rose Gold, Yellow Gold or White Gold. Also 10k, 14k and 18k gold are available for most of the items. Your own design is welcome too.
Custom orders are not refundable.
Most items are packed in the high-quality jewelry box.
The gift message is available. Please let us know what to write by leaving us a note at checkout.
the purchase with the payment plan cannot be refunded or exchanged.
Sure, we can do your wholesale orders!
We run our own factory so we can provide you the best product at very competitive prices.
Please contact us by email, firstname.lastname@example.org for more details.
Please contact us within 24 hours of placing the order if you want to cancel the order. A 10% cancellation fee of the item amount will be applied for any cancellation request after 24 hours.
Mar 2, 2021
Product was never received and I did not receive a refund from vendor. They stated once the package is out of their hands it’s beyond their control. It’s also beyond my control that the product was not received but yet they expect me to pay for the merchandise. I placed a complaint to assist with the refund process. I suggest you do not purchase from this vendor as it has been a hassle trying to get a refund.
Nov 2, 2020
Sep 24, 2020
This is such a beautiful necklace! It is simple but very sophisticated. JSVConcepts went above and beyond to assure that I received the necklace in time for my niece's confirmation. The original estimated shipping time was about 4 weeks but they were able to get the necklace to me within 1 week, just in time for my niece's confirmation. I would highly recommend this necklace and JSVConcepts for their exceptional customer service. Thanks!